What is a Boulder Designs franchisee required to do upon receiving notice of changes to the manual?

According to the 2025 Boulder Designs Franchise Disclosure Document, a franchisee must comply with the franchisor's directions within a reasonable time after receiving notice of changes to the system. These changes may include adopting modified or substitute marks, or using new computer hardware and software, equipment, signs, or fixtures. The franchisee is responsible for all costs associated with these upgrades and modifications.

Boulder Designs is not required to reimburse the franchisee for any expenses related to trade or service mark changes, loss of revenue due to modified or discontinued marks, or costs incurred in promoting a modified or substitute trademark or service mark. Any additional investment, other than modification or substitution of marks, required in the last year of the initial term can be avoided if the franchisee provides notice of intent not to renew the Franchise Agreement, unless the investment is required by law or court order.

The FDD states that expenditures for changes or upgrades to the Boulder Designs system are in addition to those for refurbishment, remodeling, repairs, and maintenance as required elsewhere in the agreement. This means franchisees should be prepared for ongoing investment to keep their business aligned with the current standards and legal requirements, potentially impacting profitability and requiring careful financial planning.