Does the Boulder Designs franchise agreement specify that 'Customers' are those who purchase goods from the Franchisee?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
Covered Person shall mean an individual who falls within the identified categories where on the Effective Date or later during the Term;
- "Customer(s)" means any person or entity that purchases or receives good or services from Franchisee, as applicable;
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Boulder Designs' 2025 Franchise Disclosure Document, the franchise agreement defines 'Customers' as entities that acquire goods or services directly from the franchisee. This definition clarifies the scope of who is considered a customer within the context of the franchise agreement, which is important for various aspects of the agreement.
This definition is crucial for several reasons. It helps determine who the franchisee is responsible for serving and maintaining relationships with. It also clarifies who is included when discussing customer service standards, complaint resolution, and adherence to ethical conduct, as outlined in other sections of the franchise agreement.
For a prospective Boulder Designs franchisee, understanding this definition is essential for managing their business operations and ensuring compliance with the franchise agreement. It sets the foundation for how they interact with and provide services to their customer base, directly impacting their business's success and reputation under the Boulder Designs brand.