Does the definition of 'Customer' for Boulder Designs include any entity that receives goods from the franchisee?

According to Boulder Designs' 2025 Franchise Disclosure Document, a 'Customer' is defined as any entity that purchases or receives goods or services from the franchisee. This definition is important as it broadly encompasses anyone acquiring goods or services from a Boulder Designs franchisee, regardless of whether they are the direct purchaser.

This definition has implications for various aspects of the franchise agreement, including marketing, customer service, and potential restrictions on dealing with former franchisees. For example, the franchisee is prohibited from referring prospective customers to former franchisees, ensuring that all potential revenue remains within the Boulder Designs system. The franchisee is also responsible for collecting information from customers for product creation and construction, as well as finalizing designs and submitting them to the franchisor.

Furthermore, the franchisee is obligated to provide repair or replacement work for National Headstone Program customers they service, highlighting the ongoing responsibility to customers even after the initial sale. This obligation extends to maintaining the standards prescribed by Boulder Designs, with the franchisor having the right to step in and charge the franchisee for repairs or replacements if the franchisee fails to meet these obligations. This comprehensive definition and the associated responsibilities underscore the importance of customer satisfaction and adherence to brand standards within the Boulder Designs franchise system.