How does Boulder Designs define 'Customers' in the franchise agreement?

According to Boulder Designs' 2025 Franchise Disclosure Document, the franchise agreement defines 'Customers' as any person or entity that purchases or receives goods or services from the franchisee. This definition is important as it establishes the scope of who Boulder Designs considers to be a customer of the franchised business.

For a prospective franchisee, this definition clarifies that both individuals and organizations that acquire products or services from their Boulder Designs franchise are considered customers. This is a broad definition that encompasses various types of transactions, ensuring that all sales and service recipients are included in the customer base.

Understanding this definition is crucial for franchisees as it relates to customer service obligations, marketing efforts, and potentially any customer-related metrics or reporting requirements that Boulder Designs may impose. Franchisees are expected to maintain high standards of service for all customers to protect the brand's reputation and goodwill.