When does Boulder Designs collect the Project Deposit?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
Headstone Program webpage and submit it to obtain an estimate on cost or in the alternative they may choose to e-mail the Franchisor's design department for direct questions regarding design and pricing. Once the customer is approved the Franchisor may collect the Project Deposit (as defined below) and provide design proof if available and customer information to the Franchisee for construction. Franchisee shall be solely responsible for any communication with the customer to complete the project per design and/or any specifications provided by the customers. Franchisee shall send picture of completed project to the customer for review and approval. Franchisee further acknowledges at their sole cost and expense the Franchisee shall deliver and install the product at the customer requested location, provided that the Franchisee may charge reasonable delivery and installation of the product to the customer per customer's request. Franchisor may at their sole discretion and in no obligation to do so, may reach out to the customer to assure satisfaction and provide a lifetime warranty.
- d.
Fees.
As of the Effective Date of this Agreement, Franchisor will collect a deposit due per project, which is based on template and materials selected by the customer which could vary based on the total project cost, prior to sending the design proof if one available and customer information to the Franchisee for creation and construction ("Project Deposit").
The Franchisor may provide the Franchisee with design proof and customer information, and the Franchisee shall be entitled to the remaining balance for the project which shall be gross revenue per project minus the Project Deposit paid to the Franchisor.
Franchisor shall retain the Project Deposit for revenue generated inside and outside the Franchisee's Territory as a result of the lead provided by the Franchisor and sale from the National Headstone Program projects assigned to the Franchisee as national headstone accounts fee ("National Headstone Accounts Fee").
Franchisee acknowledges that the National Headstone Accounts Fee is reasonable amount enforced by the Franchisor, as a fee for obtaining the project, maintaining the website for the National Headstone Program, heavily marketing the services to continuously obtain more leads for the participant franchisees, and for the administrative costs related to the National Headstone Program.
Franchisee shall be solely responsible for collecting any additional information directly from a customer for creation and construction of the product.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Boulder Designs' 2025 Franchise Disclosure Document, the franchisor may collect the Project Deposit once the customer is approved after submitting information to the Headstone Program webpage to obtain an estimate or emailing the franchisor's design department. This deposit is collected before sending the design proof (if available) and customer information to the franchisee for construction. The Project Deposit amount is based on the template and materials selected by the customer, varying with the total project cost.
Boulder Designs retains the Project Deposit for revenue generated both inside and outside the franchisee's territory. This applies to leads provided by Boulder Designs and sales from National Headstone Program projects assigned to the franchisee as national headstone accounts. The Project Deposit is considered a National Headstone Accounts Fee, which Boulder Designs uses to cover the costs of obtaining the project, maintaining the website for the National Headstone Program, marketing, and administrative expenses.
For a prospective Boulder Designs franchisee, this means that a portion of the project revenue is immediately allocated to the franchisor as a fee for their services in securing the lead and managing the National Headstone Program. The franchisee is then responsible for communicating with the customer to complete the project, sending a picture of the completed project for review, and delivering/installing the product at the customer's location. The franchisee is entitled to the remaining balance for the project, which is the gross revenue minus the Project Deposit paid to Boulder Designs.