Can Boulder Designs act as a collection agent for the phone system fees owed by franchisees?
Boulder_Designs Franchise · 2025 FDDAnswer from 2025 FDD Document
sions of the software.
You must own and maintain at least one smartphone capable of sending and receiving text messages, emails, and the ability to connect to the internet. In the event you are unable to answer phone calls, voicemail services must be active with a professional outgoing message stating your name, affiliation, and a brief request of callers to leave their contact information in order to be reached. We reserve the right to act as collection agent for the phone system, and collect fees you owe. You must purchase and use only the authorized phone to operate your Franchised Business. We estimate that the approximate costs for an acceptable phone can range between $0 for those who already possess a capable device and as much as $750 or possibly more for those who must purchase a phone. The costs will be dependent upon the number of phones/phone lines desired, as well as the feature
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 24–32)
What This Means (2025 FDD)
According to Boulder Designs' 2025 Franchise Disclosure Document, Boulder Designs reserves the right to act as a collection agent for the phone system and collect fees that a franchisee owes.
For a Boulder Designs franchisee, this means that you must own and maintain a smartphone capable of sending/receiving texts and emails, and connecting to the internet. If you cannot answer phone calls, you must have voicemail services active with a professional outgoing message that includes your name, affiliation, and a request for callers to leave their contact information.
The FDD states that franchisees must purchase and use only the authorized phone to operate their franchise. The approximate costs for an acceptable phone can range from $0 to $750 or more, depending on whether the franchisee already possesses a capable device and the number of phones/phone lines desired, as well as the features the phone(s) possess.