Is Bor Restoration the only supplier of the Client Service Fee service?

According to Bor Restoration's 2024 Franchise Disclosure Document, Bor Restoration is the only supplier of the Client Service Fee service. This fee is charged if Bor Restoration receives a client complaint and determines it is necessary to service the franchisee's client. In this case, the franchisee is required to pay Bor Restoration the Client Service Fee.

This means that franchisees do not have the option to seek alternative service providers if Bor Restoration deems it necessary to step in and handle a client complaint. The franchisee is obligated to use Bor Restoration's services and pay the associated fee. This arrangement gives Bor Restoration control over client service interventions and ensures a consistent approach to resolving complaints across the franchise system.

Prospective franchisees should inquire about the typical circumstances that trigger the Client Service Fee, how the fee is calculated, and the process for disputing a determination that the service was necessary. Understanding these details will help franchisees anticipate potential costs and responsibilities related to client service issues.