How does Bor Restoration provide support to franchisees?

PUTER SYSTEMS, AND TRAINING

Except as stated below, BOR Franchising, LLC is not required to provide you with any assistance.

Pre-Opening Assistance

Before you open, your Business, BOR Franchising, LLC, will,

• a. assign you an "Exclusive Territory" (Item 12 and Franchise Agreement, Article 1);
• b. deliver the Opening Package and the BOR Software Suite (Franchise Agreement, Articles 2 and 3).
• c. provide you with the Initial Training that is described in this Item 11 (Franchise Agreement, Article 7):
• d. if we have one, provide you with a list of approved suppliers for equipment, goods, and services (Franchise Agreement, Section 5.2);
• e. loan you one copy of all of the Franchisee Manuals that you need to operate the Business (Franchise Agreement, Section 5.1); and,
• f. supply reasonable support by telephone, text, and email (Franchise Agreement, Section 5.2).

Your employees are not our employees, and you are solely responsible for hiring, training, and managing them from day to day. Though we train your "Principal Operator" and "Designated Manager" (see Training in this Item 11), we offer no other guidance to your employees.

Post-Opening Assistance

During the operation of your Business, BOR Franchising, LLC will,

• a. offer additional conferences, training seminars, or programs at a frequency we determine. Some of these seminars or programs may be mandatory, and we may charge tuition (Item 6 and Franchise Agreement, Section 5.3);
• b. if there are any, provide updates to the Franchisee Manuals, the System, the Marks, and in reference to the training provided to you, at a frequency which we determine (Franchise Agreement, Section 5.3):
• c. review all promotional materials and advertising you wish to use (Franchise Agreement, Section 5.3);
• d. if requested by you and approved by us, we will provide Additional Training at a location determined by us. You will pay the travel, room, board, and the then-current Additional Training Fee for such services (Franchise Agreement, Section 5.3);
• e. visit and inspect your Business, and use other methods to ensure that you and all other franchisees are delivering quality services and products that conform to the System (Franchise Agreement, Section 5.3);
• f. provide promotional materials and advertising programs from time to time as we deem appropriate (Franchise Agreement, Section 5.3);
• g. if appropriate, begin regional cooperative buying, and if we do, you may be required to participate (Franchise Agreement, Section 5.3); and,
• h. offer reasonable phone, text, and email assistance as we deem necessary (Franchise Agreement, Section 5.3).

From time to time, we may suggest a pricing structure for the services you offer, but you are under no obligation to follow such suggestions. We do not set prices.

Schedule for Opening

Franchisees typically open for business within 30 to 60 days after the Franchise Agreement is signed by you and us (Effective Date). In all events, you must open within 60 days of the date you sign the Franchise Agreement (Opening Date). We may extend the Opening Date for a reasonable time (not to exceed 20 days) if factors beyond your reasonable control prevent you from meeting it, and you request an extension of time from us. The factors that affect the Business's opening may include the ability to obtain financing, permits, and licensing. Before the Opening Date, you must secure all necessary permits and licenses, purchase or lease, and have installed all of the equipment we require. You must also have obtained the required insurance and provided us evidence of the same.

Optional Assistance

If requested by you and approved by us, we will provide Additional Training at a location determined by us. You will pay the travel, room, board, and the then-published daily fee for such services (Franchise Agreement, Sections 5.3 and 7.4).

Advertising

Grand Opening

During the first three months of operation, you must plan for and pay a minimum of $500 (Grand Opening Fee) to execute an opening advertising campaign (Grand Opening). We must review and approve your plans for the Grand Opening in the same way we approve your Local Avertising.

Source: Item 11 — (FDD pages 22–28)