Under what condition is a Bonchon franchisee operating a Remote Kitchen Restaurant not required to purchase the prescribed Computer and Point of Sale System and Other Technology?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
il must be used for all communications relating to or on behalf of your Bonchon Business.
You are currently required to use the NCR/Aloha point of sale system or any other system we may designate in the future or approve in advance. We estimate that the required Computer and Point of Sale System and Other Technology will cost from $20,000 to $50,000 for Dine-In Restaurants, Fast Casual, and Delivery and Carryout Only Restaurants; and from $10,000 to $20,000 for a Remote Kitchen Restaurant. If operating a Remote Kitchen Restaurant, you may be required to purchase a non-standard computer or point of sale system as determined by your lease. If your lease for your Remote Kitchen Restaurant requires that you purchase a different computer or point of sale system, then you will not have to purchase the Computer and Point of Sale System and Other Technology that we prescribe.
You must provide all assistance we require to bring your Computer and Point of Sale System and Other Technology on-line with our headquarters computer at the earliest possible time and to maintain this connection as we require. You must input and maintain in your Computer and Point of Sale System and Other Technology all data and information which we prescribe in our Manuals, in our proprietary software and manuals (if any), and otherwise. We may retrieve from your Computer and Point of Sale System and Other Technology all information that we consider necessary, desirable or appropriate. We will bear the telephone costs of this information retrieval. You must accurately, consistently and completely record, structure, capture and provide through the Computer and Point of Sale System and Other Technology all information concerning the operation of the franchised Business that we require, in the form and at the intervals that we require. If the lease for your Remote Kitchen Restaurant requires that you purchase a different computer and point of sale system than what we require, you agree to submit (in the form we prescribe) reports of your weekly Gross Revenues and such other information that we may require in our Manual or otherwise.
You must keep your Computer and Point of Sale System and Other Technology in good repair and are required to pay maintenance and support fees to the suppliers, which will cost approximately between $1,000 and $3,000 per month. This estimate covers the costs of your technology leases, SaaS charges and monthly licensing and subscription fees. If we run tests and determine that the installation will benefit you and us, you must install (at your own expense) whatever additions, changes, substitutions and replacements to your computer hardware, software, telephone and power lines, etc. we direct. You must install these items when we direct. You will pay for these items at the time and upon the terms that the sellers specify. There is no contractual limit on our ability to require you to upgrade the system, add components to the system and replace components of the system. If you are operating a Remote Kitchen Restaurant and the lease for your Restaurant Location requires that you purchase an additional computer or point of sale system, you must maintain and upgrade such computer and po
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 45–60)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, a franchisee operating a Remote Kitchen Restaurant is not required to purchase Bonchon's standard Computer and Point of Sale System and Other Technology if the lease agreement for their Remote Kitchen Restaurant mandates the purchase of a different computer or point of sale system. This exception acknowledges that some Remote Kitchen locations may have pre-existing technology infrastructure requirements dictated by the lease terms.
This condition has significant implications for prospective Bonchon franchisees considering a Remote Kitchen Restaurant model. It means that the franchisee needs to carefully review the lease agreement for any technology requirements before committing to Bonchon's standard system. If the lease requires a different system, the franchisee can avoid the cost of purchasing Bonchon's system, which is estimated to be between $10,000 and $20,000 for a Remote Kitchen Restaurant.
However, even if the franchisee is not required to purchase Bonchon's standard system due to lease requirements, they are still obligated to provide reports of their weekly Gross Revenues and any other information that Bonchon may require, in the format prescribed by Bonchon. Additionally, if the lease for the Remote Kitchen Restaurant requires the franchisee to purchase an additional computer or point of sale system, the franchisee must maintain and upgrade such system in accordance with the terms of the lease. This ensures that Bonchon still receives the necessary data for franchise operations and maintains a level of standardization across its locations, even with variations in technology systems.