Is the timing of Bonchon's field support and headquarter consultation services guaranteed, or is it subject to personnel availability?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
After you open your Bonchon Restaurant, we may from time to time and at your sole expense (including our staff's hotel and travel expenses) offer you field support services, supervision and/or assistance that we consider advisable through on-site visits, off-site sessions, telephonic, electronic or other communication modes. You may also at any time communicate with our headquarters for consultation and guidance with respect to the operation and management of your Bonchon Business. The timing of our field support and headquarter consultation services will be subject to the availability of our personnel.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, the timing of field support and headquarter consultation services is not guaranteed and is subject to the availability of Bonchon's personnel. This means that while Bonchon may offer field support services, supervision, and assistance through on-site visits, off-site sessions, or other communication modes, the actual scheduling of these services depends on whether Bonchon's staff is available. Franchisees can also contact Bonchon headquarters for consultation and guidance, but again, the timing is subject to personnel availability.
For a prospective Bonchon franchisee, this implies that there may be instances where immediate support or consultation is not possible due to staffing constraints at Bonchon. While Bonchon may offer these services, franchisees should be prepared for potential delays in receiving assistance. This is a fairly common practice in franchising, as franchisors must balance support needs across their entire network of franchisees.
This clause protects Bonchon from being held liable if they cannot provide immediate support due to personnel limitations. Franchisees should factor this into their operational planning and consider developing internal resources to handle day-to-day issues. It would be prudent for a prospective franchisee to discuss with Bonchon what typical response times are for support requests and what internal resources Bonchon has in place to ensure adequate support coverage.