What are the specific steps Bonchon must take to comply with the arbitration provision in the Stripe Services Agreement?

Based on the 2025 Bonchon Franchise Disclosure Document, the agreement between a Bonchon franchisee and Stripe, a third-party payment processor, includes an arbitration provision. Section 13 of the General Terms stipulates that any dispute between the franchisee and Stripe will be subject to a class action waiver and must be resolved through individual binding arbitration. This means that instead of suing Stripe in court, a franchisee must resolve disputes through an arbitration process.

The FDD outlines several general provisions related to this agreement. Section 15.1 states that by accepting the agreement or using any service, the franchisee consents to electronic communications as described in the E-SIGN Disclosure. Section 15.2 details how notices and communications will be handled, specifying that Stripe may communicate electronically, by physical mail, or through postings on the Stripe website or dashboard.

However, the excerpt does not explicitly detail the specific steps Bonchon, as the franchisor, must take to comply with the arbitration provision within the Stripe Services Agreement. The FDD excerpt focuses more on the agreement's terms and conditions between the franchisee and Stripe, rather than Bonchon's direct obligations in relation to the arbitration process. A prospective franchisee should seek clarification from Bonchon regarding any specific actions or responsibilities Bonchon has to ensure compliance with the arbitration provision in the Stripe Services Agreement.