What are the specific obligations of a Bonchon franchisee regarding the maintenance of a safe and secure environment for employees and customers (Item 9), and how does the franchisor assist the franchisee with meeting these obligations?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
You agree to staff your franchised Business in accordance with the specifications and criteria we set forth in our Manuals concerning the selection, qualifications, hiring, training, pre-training and posttraining of your personnel. You agree to maintain a competent, conscientious, trained staff in sufficient numbers as necessary to promptly, efficiently and effectively service customers. You understand, agree, and will never contend otherwise, that the minimum staffing levels we prescribe in our Manuals do not reflect our ability to in any fashion control the day-to-day operation of your franchised Business and its Restaurant but, to the contrary, merely reflect those staffing levels necessary to achieve and maintain those standards of quality, uniformity and service which the consuming public has come to associate with the Proprietary Marks and Bonchon Restaurants.
You shall take such steps as are necessary to ensure that your employees preserve good customer relations and comply with the standards of appearance, dress code, manner and demeanor we establish in our Manuals or otherwise.
To impart to your management and employees the latest procedures, techniques, policies and
standards of the Bonchon System, you agree to conduct the in-house meetings, training sessions, electronic training programs or other programs that we specify in our Manuals or otherwise or as you – using your reasonable business judgment – determine are necessary, appropriate or desirable, using any material and programs we may provide for this purpose.
What This Means (2025 FDD)
Based on the 2025 FDD, Bonchon franchisees are responsible for maintaining a safe environment for both employees and customers. The franchisee is expected to staff their business in accordance with the specifications and criteria set forth in Bonchon's manuals, which cover the selection, qualifications, hiring, training, pre-training, and post-training of personnel. Franchisees must maintain a competent, conscientious, and trained staff in sufficient numbers to promptly, efficiently, and effectively service customers. Franchisees must also ensure their employees preserve good customer relations and comply with the standards of appearance, dress code, manner, and demeanor established in Bonchon's manuals.
Bonchon emphasizes that the minimum staffing levels they prescribe do not imply control over the day-to-day operations of the franchised business. Instead, these levels are necessary to maintain the standards of quality, uniformity, and service that customers expect from Bonchon restaurants. The franchisee is responsible for conducting in-house meetings, training sessions, and electronic training programs to impart the latest procedures, techniques, policies, and standards of the Bonchon system to their management and employees.
Bonchon offers support to franchisees in several ways. They furnish field support services, supervision, and assistance through on-site visits, off-site sessions, and various communication modes. Franchisees can also consult with Bonchon headquarters for guidance on the operation and management of their business. Bonchon also provides specifications for required products and services, and sells proprietary products to franchisees. However, the FDD does not explicitly detail specific safety and security measures or programs that Bonchon provides to assist franchisees in maintaining a safe environment, focusing more on general operational support and training standards.
Prospective franchisees should inquire with Bonchon about specific safety and security protocols, training programs, and support systems in place to ensure a safe environment for employees and customers. Understanding these details is crucial for assessing the full scope of the franchisee's responsibilities and the franchisor's support in this critical area.