For Bonchon, who is responsible for obtaining access to the customer's premises for WIN to install services?

According to Bonchon's 2025 Franchise Disclosure Document, the customer is generally responsible for obtaining access to their premises for WIN (presumably a service provider) to install services or perform maintenance. Specifically, unless WIN agrees otherwise in writing, the customer must secure access to their property for WIN's personnel. Bonchon franchisees should understand that they cannot rely on WIN to negotiate access with landlords or other third parties.

This requirement places the onus on the Bonchon franchisee to ensure that WIN can access the premises to install and maintain the necessary services. This could involve coordinating with landlords, property managers, or other relevant parties to arrange access. Failure to do so could result in delays in service installation or maintenance, potentially impacting the franchisee's ability to operate their Bonchon restaurant effectively.

For fixed wireless services, the customer has additional responsibilities, including obtaining "roof rights" and providing evidence of these rights to WIN. They must also provide space for WIN equipment within 300 feet of the customer's router or switch interface and provide internal building conduit for WIN to rod/rope to the point of demarcation. These obligations highlight the importance of carefully assessing the suitability of the premises for the required services and ensuring that all necessary arrangements are made before commencing operations.