Who is responsible for disconnecting services with the current provider to avoid duplicate charges after Windstream service installation for Bonchon?

According to Bonchon's 2025 Franchise Disclosure Document, the customer, which in this case is the Bonchon franchisee, is solely responsible for disconnecting services with their current service provider. This action is necessary to prevent incurring duplicate charges once Windstream service installation is complete. This responsibility is outlined in the Windstream Service Terms and Conditions.

This means that a Bonchon franchisee must proactively manage the disconnection of existing services to avoid paying for both the old service and the new Windstream service simultaneously. This requires careful coordination to ensure a smooth transition and avoid any gaps in service.

Bonchon franchisees should confirm the exact disconnection process with their current provider and align it with the Windstream installation schedule. Keeping records of all communication and disconnection confirmations is advisable to resolve any potential billing disputes.