What are Bonchon's responsibilities regarding the environment for Windstream service installation?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
Customer must comply with the responsibilities outlined in the Customer Responsibilities for Service Installation Guide and provide an environment that is suitable for the Services, including equipment that is compatible with WIN's network.
Unless otherwise agreed in writing by WIN, Customer is responsible for obtaining access to Customer's premises for WIN to install Services/perform maintenance and WIN will not enter into any agreements with Customer's landlord or other third parties to obtain same.
Customer is solely responsible for disconnecting Services with its current service provider to avoid duplicated charges after Service installation.
For fixed wireless Services, unless otherwise agreed in writing by WIN, Customer has the additional material obligations to: (a) obtain "roof rights" and make available all evidence of same to WIN; (b) provide space for WIN equipment at the Service locations, no further than three hundred (300) feet from Customer's router or switch interface; and, (c) provide internal building conduit to allow WIN the ability to rod/rope to the point of demarcation.
WIN shall not be liable for any reasonable alterations or necessary work to the Service locations that are required for installation and removal of WIN equipment.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, the franchisee, referred to as the Customer in the context of Windstream service installation, is responsible for providing a suitable environment for the services. This includes ensuring that the equipment used is compatible with Windstream's network. Bonchon, as the customer, must comply with the responsibilities outlined in the Customer Responsibilities for Service Installation Guide.
Unless Windstream agrees otherwise in writing, the franchisee is responsible for obtaining access to their premises for Windstream to install services or perform maintenance. Windstream will not enter into agreements with the franchisee's landlord or other third parties to gain access. For fixed wireless services, the franchisee must obtain "roof rights," provide evidence of these rights to Windstream, provide space for Windstream equipment within 300 feet of the franchisee's router or switch interface, and provide internal building conduit for Windstream to run wiring to the point of demarcation.
Windstream is not liable for reasonable alterations or necessary work at the service locations required for the installation and removal of their equipment. Installation occurs and billing begins when Windstream makes services available to the franchisee or when the service would have been available if the franchisee had fulfilled their obligations for provisioning and installation. The franchisee is responsible for disconnecting services with their current provider to avoid duplicate charges after Windstream service installation.