What point of sale system is Bonchon currently requiring franchisees to use?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
il must be used for all communications relating to or on behalf of your Bonchon Business.
You are currently required to use the NCR/Aloha point of sale system or any other system we may designate in the future or approve in advance. We estimate that the required Computer and Point of Sale System and Other Technology will cost from $20,000 to $50,000 for Dine-In Restaurants, Fast Casual, and Delivery and Carryout Only Restaurants; and from $10,000 to $20,000 for a Remote Kitchen Restaurant. If operating a Remote Kitchen Restaurant, you may be required to purchase a non-standard computer or point of sale system as determined by your lease. If your lease for your Remote Kitchen Restaurant requires that you purchase a different computer or point of sale system, then you will not have
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 45–60)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, franchisees are currently required to use the NCR/Aloha point of sale system. However, Bonchon retains the right to designate or approve other systems in the future.
Depending on the restaurant type, the initial investment for the Computer and Point of Sale System and Other Technology ranges from $20,000 to $50,000 for Dine-In Restaurants, Fast Casual, and Delivery and Carryout Only Restaurants. For a Remote Kitchen Restaurant, the cost is estimated to be between $10,000 and $20,000. It is important to note that if a Remote Kitchen Restaurant's lease requires a non-standard computer or point of sale system, the franchisee may be required to purchase that system instead of the standard one prescribed by Bonchon.
Franchisees are responsible for maintaining their Computer and Point of Sale System and Other Technology in good repair and must cover the maintenance and support fees, which are estimated to be between $1,000 and $3,000 per month. This monthly estimate includes technology leases, SaaS charges, and monthly licensing and subscription fees. Bonchon also has independent access to the information entered into the point of sale system, as well as the back and front of house devices, for troubleshooting and resolving issues.
Bonchon also has the right to require franchisees to upgrade or make changes to their computer hardware, software, and other technology at the franchisee's expense. Franchisees must also provide Bonchon with any required assistance to connect their Computer and Point of Sale System and Other Technology to the headquarters computer and maintain this connection. They must also input and maintain all data and information prescribed by Bonchon in their manuals and proprietary software.