Does Paytronix warrant that the Software or Services provided to Bonchon franchisees will be uninterrupted or error-free?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
Disclaimers. EXCEPT AS SPECIFICALLY PROVIDED ABOVE, THE SOFTWARE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. PAYTRONIX DOES NOT WARRANT THAT: THE SOFTWARE OR SERVICES WILL MEET FRANCHISEE'S REQUIREMENTS; OPERATION OF THE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; OR ERRORS CAN OR WILL BE FIXED. PAYTRONIX DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE SOFTWARE AND SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, Paytronix does not warrant that the software or services provided to Bonchon franchisees will be uninterrupted or error-free. Paytronix provides the software and services "as is" and disclaims all other warranties, express or implied, regarding the software and services.
Specifically, Paytronix does not guarantee that the software or services will meet the franchisee's requirements, that the operation of the software or services will be uninterrupted or error-free, or that errors can or will be fixed. This means a Bonchon franchisee should be aware that they may experience interruptions or errors when using the Paytronix software and services, and Paytronix is not obligated to fix those errors.
This disclaimer is common in franchise agreements, as it is difficult for technology providers to guarantee uninterrupted service due to potential issues with internet connectivity, hardware, or software. While Paytronix does offer a limited warranty, it is important for a prospective Bonchon franchisee to understand the limitations and potential risks associated with using the software and services.