Does the Bonchon operating manual provide information on Technical Assistance?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
to us of your Scheduled Opening Date. You will be responsible for the reimbursement of any and all change fees and/or penalties incurred by us if we must cancel or reschedule the opening training and assistance after your request.
You may request additional on-site opening training or assistance at any time in accordance with guidelines we may specify in the Manuals or otherwise. We will not be obligated to provide additional on-site training or assistance, but if we elect to do so, we may impose a $50 fee per trainer per day for each day of additional on-site training or assistance we agree to provide. The timing of all advice, consultation and training provided for in this Agreement will be subject to the availability of our personnel.
7.04 On-Going Training
We may from time to time develop additional training programs which you (if an individual), your Operating Principal and/or other staff or personnel we designate either may or must attend and successfully complete. We will determine the duration, curriculum and location of these future additional training programs. We reserve the right to charge our then-current training fees for such programs. You also agree to pay all of the expenses incurred by your trainees or attendees in connection with any additional training programs we develop, including their salaries, travel costs, meals, lodging and other living expenses.
In addition, we may from time to time conduct an annual conference, convention or training session. We will determine the duration, curriculum and location of these. You (if the franchisee is an individual) and/or your Operating Principal must attend each annual conference, convention or training session. We reserve the right to charge our then-current fees for such events.
Any training that we provide under this Article 7 will be conducted only in English. You are required to pay the cost of an interpreter, should one be required.
7.05 Field Support Services
After you open your Bonchon Restaurant, we may from time to time and at your sole expense (including our staff's hotel and travel expenses) offer you field support services, supervision and/or assistance that we consider advisable through on-site visits, off-site sessions, telephonic, electronic or other communication modes. You may also at any time communicate with our headquarters for consultation and guidance with respect to the operation and management of your Bonchon Business.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, the franchise agreement outlines that "Confidential Information" includes all components of the Bonchon System, including the manuals and supplements to the manuals. The franchisee must use this information solely for their Bonchon business and not divulge it to third parties.
While the FDD does not explicitly state that the Bonchon operating manual contains information on technical assistance, it does state that the franchisee may request additional on-site opening training or assistance at any time in accordance with guidelines specified in the manuals or otherwise. Bonchon is not obligated to provide this additional support, but if they do, they may charge a fee of $50 per trainer per day.
Furthermore, after opening a Bonchon Restaurant, franchisees may receive field support services, supervision, and assistance through on-site visits, off-site sessions, or electronic communication. Franchisees can also contact headquarters for consultation and guidance. The availability of these services is subject to personnel availability. Therefore, while the manual itself is confidential, franchisees have access to ongoing support and can request additional training, suggesting that technical assistance information is likely integrated into the broader support system.