What liability does WIN assume regarding access to Restricted Calling Services via connections from Bonchon premises and locations where Bonchon uses WIN Services?

According to Bonchon's 2025 Franchise Disclosure Document, WIN (Windstream) assumes no liability regarding access to Restricted Calling Services via connections from Bonchon premises and locations where Bonchon uses WIN Services. Restricted Calling Services include international long distance and 900/976 calling functionality. WIN will restrict these functionalities from the customer's account originating on the WIN-provided Service and will only restore such functionality upon request by an authorized representative of the customer.

If a Bonchon franchisee requests restoration of Restricted Calling Services, the franchisee acknowledges and agrees that they are liable for all charges associated with these services dialed from their premises or through the use of their WIN account access and/or calling card codes. This liability applies regardless of whether the use was authorized by the franchisee's management, initiated by employees or third parties, or involves frequent activity of any nature.

Furthermore, the Bonchon franchisee is required to indemnify, defend, and hold WIN harmless against any and all claims made by the third-party provider of Restricted Calling Services. The franchisee also acknowledges that failure to make proper payments to third-party vendors of Restricted Calling Services could result in suspension or interruption of long distance and/or local services provided by WIN, for which WIN assumes no liability.