What is the length of the limited warranty period that Paytronix provides to Bonchon franchisees for the Software after installation?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
Limited Warranty. Paytronix represents and warrants to Franchisee (but not to any customer or other third party) that the Software shall perform substantially in accordance with Paytronix's written specifications for such Software for 90 days after installation and that the Services will be provided in a professional and workmanlike manner, consistent with prevailing industry standards and practices. Hosted Services, however, may be temporarily unavailable for scheduled maintenance, upgrades or unscheduled emergency repairs and other causes beyond Paytronix's reasonable control.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, Paytronix provides a limited warranty to Bonchon franchisees regarding the performance of its software. This warranty states that the software will substantially perform according to Paytronix's written specifications for a period of 90 days after installation.
This limited warranty is only extended to the franchisee and not to any customers or other third parties. The warranty also covers that the services provided by Paytronix will be delivered in a professional and workmanlike manner, consistent with industry standards. However, the FDD also notes that the hosted services may be temporarily unavailable due to scheduled maintenance, upgrades, emergency repairs, or other issues beyond Paytronix's control.
Beyond this 90-day warranty, the software and services are provided "as is" without any other warranty. Paytronix does not guarantee that the software or services will meet all of the franchisee's requirements, operate without interruption or errors, or that all errors can be fixed. The company disclaims all other warranties, whether express, implied, oral, or written, including warranties of title, non-infringement, merchantability, or fitness for a particular purpose.