How can Legacy MassComm customers of Bonchon contact support if they do not have an Account Manager?

According to Bonchon's 2025 Franchise Disclosure Document, Legacy MassComm customers can contact support at 1-866-791-6277 if they do not have an Account Manager. This information is provided to help remind franchisees about the availability of 911 emergency service and its limitations with WIN VoIP Services. Bonchon provides stickers to be placed on or near all telephones and devices to remind customers of this service.

This implies that Bonchon franchisees utilize WIN VoIP Services for their telephone systems and need to be aware of the differences between these services and traditional phone services, especially concerning 911 emergency calls. The contact number provided serves as a general support line for Legacy MassComm customers who may not have a dedicated account manager.

For a prospective Bonchon franchisee, this means understanding the specific communication systems used in the franchise and ensuring that both staff and customers are aware of how to access support and emergency services. It is important to ensure that the provided stickers are properly placed and that staff is trained to guide customers on how to use the VoIP services effectively, especially in emergencies. This also highlights the importance of keeping contact information updated and readily available for customers who may need assistance.