How do Legacy Broadview customers of Bonchon report a change to their service location?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
To Report a Change to Your Service Location:
- WIN Customers Contact Customer Service at 1-855-361-7792.
- Windstream New Edge Customers Contact Customer Care at 1-800-239-3000.
- Legacy Broadview Customers Contact the OfficeSuite® Support Center at 1-800-623- VOIP (8647). For Broadview customers with PC/Softphone service, you may also update your address when prompted upon login.
- For Customers with Windstream Hosted Communications Contact WHC Repair at 1- 855-759-7420. Customers using Windstream Hosted Communications on a smart phone may also access the Windstream Hosted Communications Client Software application to update.
- Legacy MassComm Customers Contact your Account Manager directly or use 1-866- 791-6277.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, Legacy Broadview customers can report a change to their service location by contacting the OfficeSuite® Support Center at 1-800-623-VOIP (8647). Additionally, Broadview customers with PC/Softphone service have the option to update their address when prompted upon login.
It is important for Bonchon franchisees to keep their service location information up to date to ensure that 911 calls are properly routed. Failure to do so may result in emergency services being delayed or prevented from reaching the correct location. Bonchon also provides stickers to remind franchisees about the availability and limitations of 911 emergency service with WIN VoIP Services.
Bonchon emphasizes the importance of not moving equipment installed at the premise to another location without updating the service address. Using the telephone service at an unregistered location will prevent E911 service from automatically determining the correct location. Franchisees should contact WIN when planning to move their service address to avoid any disruption in emergency services.