How must Bonchon initiate a disconnection request?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
Customer disconnection requests must be initiated by accessing the WIN online portal at www.we.windstreamonline.com, or by calling 1-800-600-5050.
Any other means of providing notice of disconnection is void and has no effect, even if actually received by WIN.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, the document does not specify how Bonchon must initiate a disconnection request. Instead, it outlines the process for how a customer can request a disconnection from WIN, a telecommunications company.
Specifically, the FDD states that customer disconnection requests must be initiated through the WIN online portal or by calling a specified phone number. Any other method of providing notice of disconnection is considered void, even if WIN actually receives the notification. This indicates a strict protocol that customers must follow to properly request disconnection of services from WIN.
Since the FDD excerpt focuses on customer disconnection requests from WIN, it does not provide information on how Bonchon, as a franchisor, would initiate a disconnection request related to franchise agreements or services. A prospective franchisee should ask Bonchon directly about the specific procedures and conditions under which Bonchon might initiate a disconnection or termination of services or the franchise agreement.