For Bonchon, what happens if the customer does not fulfill its obligations required to provision and install the service?

According to Bonchon's 2025 Franchise Disclosure Document, if a customer fails to fulfill their obligations to provision and install the service, installation occurs and billing begins on the earlier of two dates. The first is the date Bonchon makes services available for the customer's use, potentially the date administrative access to certain software-based services is granted. The second is the date the service would have been available if the customer had met their obligations for provisioning and installation. This means a Bonchon franchisee could be billed even if they cannot use the service due to their own failure to meet installation requirements.

This policy has significant implications for prospective Bonchon franchisees. It emphasizes the importance of understanding and adhering to the Customer Responsibilities for Service Installation Guide. Franchisees need to ensure they meet all requirements, including providing a suitable environment and compatible equipment. For fixed wireless services, this includes obtaining 'roof rights' and providing space for Bonchon's equipment. Failure to do so could result in being billed for services that cannot be used.

Bonchon's approach to billing regardless of customer readiness is not uncommon in the franchise world, particularly with technology-heavy services. It underscores the need for franchisees to be proactive in ensuring their location is ready for service installation to avoid unnecessary charges. Franchisees should clarify all installation requirements with Bonchon before signing the franchise agreement to fully understand their responsibilities and potential costs.