Is a Bonchon franchisee responsible for the supervision, management, and control of the use of the Bonchon Software by its employees?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
As between the parties hereto, Licensee shall be exclusively responsible for the supervision, management and control of the use of the Software by Licensee (including its employees, agents and other personnel), including, but not limited to: (i) assuring proper audit controls and operating methods (such as choosing account passwords that are not easy to guess, and only allowing access to those employees of Licensee whom Licensee has authorized to access the Software for proper purposes in connection with the Franchised Business); (ii) implementing sufficient procedures and checkpoints to satisfy its requirements for security (such as limiting communication of personally sensitive information by means of the Software unless required) and accuracy of information that is input into the Software by Licensee; and (iii) maintaining the proper operating environment for the Software (e.g., an environment where private or proprietary information displayed through the Software is not put on public view).
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, the franchisee (referred to as Licensee) is exclusively responsible for the supervision, management, and control of the use of the Bonchon Software by its employees, agents, and other personnel. This includes ensuring proper audit controls and operating methods, such as choosing secure passwords and limiting access to authorized employees.
Bonchon franchisees must implement sufficient procedures and checkpoints to meet security requirements and ensure the accuracy of information input into the software. This involves limiting the communication of sensitive personal information through the software unless absolutely necessary. Franchisees are also responsible for maintaining the proper operating environment for the software, ensuring that private or proprietary information displayed through the software is not publicly visible.
These stipulations highlight the importance of data security and responsible software usage within a Bonchon franchise. Franchisees must take proactive measures to protect sensitive information and prevent unauthorized access or disclosure. This is a common practice in franchising, where brand reputation and customer trust are paramount. Bonchon franchisees should establish clear policies and procedures for software use and provide adequate training to their employees to ensure compliance.