Is a Bonchon franchisee required to use the franchise email address supplied by Bonchon for all communications relating to their Bonchon Business?

According to Bonchon's 2025 Franchise Disclosure Document, franchisees are required to use the email address supplied by Bonchon for all communications relating to their Bonchon business. Bonchon will supply the franchisee with a franchise email address, and this email must be used for all communications relating to or on behalf of the Bonchon Business.

This requirement ensures that all communications regarding the Bonchon franchise are standardized and can be monitored by the franchisor. It allows Bonchon to maintain a consistent brand image and control the information being disseminated about the business.

For a prospective franchisee, this means they must exclusively use the provided Bonchon email for all business-related correspondence. This includes communications with customers, vendors, and Bonchon itself. Failure to comply with this requirement could potentially lead to a breach of the franchise agreement.