Is a Bonchon franchisee required to purchase and install equipment for alternative payment methods beyond cash, credit, and debit cards, and who determines the timing of this?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase, utilize, maintain, retire and replace the technology serving your franchised Business and as and when we require in the Manuals or otherwise in writing. Before the opening of the franchised Restaurant, you agree to procure and install, at your expense, the computer hardware, order and pay kiosks, point of sale server ordering tablets, software, training service, Internet connections and service, required dedicated telephone and power lines, e-mail service, point of sale system, remote helpdesk service, secure payment service, back office equipment, credit card processor, credit card chip reader, food and labor cost management software, digital menu boards, burglar alarm, camera system, music audio and video system, security firewall and networks, network cabling, and other computer-related accessories, peripherals and equipment that we specify in our Manuals or otherwise (the "Computer and Point of Sale System and Other Technology"). You are required to purchase one LED television screen and mount it on the wall in your Restaurant. You are currently required to use the NCR/Aloha point of sale system or any other system we may designate in the future or approve in advance.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, franchisees must purchase, utilize, maintain, retire, and replace technology serving their franchised business as and when Bonchon requires in the manuals or in writing. Before opening the franchised restaurant, franchisees must procure and install computer hardware, order and pay kiosks, point of sale server ordering tablets, software, training service, internet connections and service, required dedicated telephone and power lines, e-mail service, point of sale system, remote helpdesk service, secure payment service, back office equipment, credit card processor, credit card chip reader, food and labor cost management software, digital menu boards, burglar alarm, camera system, music audio and video system, security firewall and networks, network cabling, and other computer-related accessories, peripherals, and equipment that Bonchon specifies in its manuals or otherwise.
Bonchon franchisees are required to purchase one LED television screen and mount it on the wall in their restaurant. Franchisees are currently required to use the NCR/Aloha point of sale system or any other system Bonchon may designate in the future or approve in advance.
Bonchon also emphasizes the importance of state-of-the-art digital, e-commerce, and other modern capabilities, platforms, apps, and infrastructure, which are constantly evolving and may trigger the need for franchisees to comply with hardware and software purchase and utilization requirements imposed by Bonchon.