Is a Bonchon franchisee required to employ a second full-time manager?

According to Bonchon's 2025 Franchise Disclosure Document, franchisees are required to employ a second full-time manager, referred to as the "Manager," in addition to the General Manager. This Manager must also have day-to-day management responsibilities and participate in the direct operation of the Bonchon business, including on-premises supervision. The Manager must also satisfy Bonchon's initial training requirements as outlined in Section 7.02 of the agreement.

This requirement ensures that each Bonchon restaurant has sufficient management coverage to maintain operational standards. Having two trained managers allows for continuous oversight and helps to ensure smooth operations even when one manager is absent. This is a common practice in the restaurant industry, where consistent service and quality are critical to customer satisfaction and brand reputation.

Furthermore, the FDD specifies that if a franchisee or its affiliates open a third Bonchon business, they must designate an Area Manager to oversee the operations of all Bonchon restaurants owned and operated by them. This Area Manager must be certified to manage multi-unit operations and must also hold a current Bonchon-approved nationally accredited food manager certification. The Area Manager is also required to attend and successfully complete the Initial Training Program.

Bonchon also requires franchisees to promptly notify them of the death, disability, or termination of employment of the Operating Principal, General Manager, Manager, or Area Manager within five days. A successor must be designated within ten days, and they must meet the necessary credentials and training requirements. Failure to comply with these management and training requirements constitutes a material breach of the Franchise Agreement.