Who should a Bonchon franchisee contact when planning to move their WIN VoIP service address?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
- Contact WIN when you plan to move your service address: WIN customers should contact the WIN Business Center at 1-800-600- 5050, Windstream New Edge (formerly EarthLink Business) customers should contact Customer Care at 1-800-239-3000 and Broadview customers should contact the OfficeSuite® Support Center at 1-800-623-VOIP (8647). Since your WIN VoIP Services will not provide 911 services from another location, you must notify WIN before you move the registered location of your service.
To help remind you about the availability of 911 emergency service and its limitations with WIN VoIP Services, we will provide stickers to be placed on or near all of your telephones and devices.
To Report a Change to Your Service Location:
- WIN Customers Contact Customer Service at 1-855-361-7792.
- Windstream New Edge Customers Contact Customer Care at 1-800-239-3000.
- Legacy Broadview Customers Contact the OfficeSuite® Support Center at 1-800-623- VOIP (8647). For Broadview customers with PC/Softphone service, you may also update your address when prompted upon login.
- For Customers with Windstream Hosted Communications Contact WHC Repair at 1- 855-759-7420. Customers using Windstream Hosted Communications on a smart phone may also access the Windstream Hosted Communications Client Software application to update.
- Legacy MassComm Customers Contact your Account Manager directly or use 1-866- 791-6277.
Customer Affirmation of Notification
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, it is important to update the service address with WIN (Windstream) prior to using the service from a different location to ensure that 911 calls are properly routed. Bonchon franchisees who are WIN customers should contact the WIN Business Center at 1-800-600-5050 when planning to move their service address. Windstream New Edge (formerly EarthLink Business) customers should contact Customer Care at 1-800-239-3000, and Broadview customers should contact the OfficeSuite® Support Center at 1-800-623-VOIP (8647).
It is critical for Bonchon franchisees to notify WIN before moving the registered location of their service, as WIN VoIP Services will not provide 911 services from another location without this update. The FDD emphasizes the importance of stating the telephone number and address to the 911 operator, as they may not be able to automatically identify the phone number and physical location. To remind franchisees about the availability and limitations of 911 emergency service with WIN VoIP Services, Bonchon will provide stickers to be placed on or near all telephones and devices.
Additionally, the FDD provides alternative contact information for reporting a change to the service location. WIN customers can contact Customer Service at 1-855-361-7792. Windstream New Edge Customers can contact Customer Care at 1-800-239-3000. Legacy Broadview Customers can contact the OfficeSuite® Support Center at 1-800-623- VOIP (8647), and those with PC/Softphone service may also update their address when prompted upon login. For Customers with Windstream Hosted Communications, contact WHC Repair at 1- 855-759-7420, or use the Windstream Hosted Communications Client Software application to update if using a smart phone. Legacy MassComm Customers should contact their Account Manager directly or use 1-866- 791-6277.
Bonchon franchisees must acknowledge that they understand the differences between 911 service with WIN VoIP Services and traditional telephone service. They assume all responsibility and risk of harm, loss, or damage if 911 service fails due to a power outage, Internet outage, failure to update the service address, or failure to provide the correct address to emergency authorities.