Where can I find information on personnel policies in the Bonchon operating manual?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
of any of your business entity's shares, equity interests or other ownership interests without our prior written consent. Any violation of the preceding restriction will give us the right to terminate this Agreement immediately upon notice to you.
8.19 Staffing and Training
You agree to staff your franchised Business in accordance with the specifications and criteria we set forth in our Manuals concerning the selection, qualifications, hiring, training, pre-training and posttraining of your personnel. You agree to maintain a competent, conscientious, trained staff in sufficient numbers as necessary to promptly, efficiently and effectively service customers. You understand, agree, and will never contend otherwise, that the minimum staffing levels we prescribe in our Manuals do not reflect our ability to in any fashion control the day-to-day operation of your franchised Business and its Restaurant but, to the contrary, merely reflect those staffing levels necessary to achieve and maintain those standards of quality, uniformity and service which the consuming public has come to associate with the Proprietary Marks and Bonchon Restaurants.
You shall take such steps as are necessary to ensure that your employees preserve good customer relations and comply with the standards of appearance, dress code, manner and demeanor we establish in our Manuals or otherwise.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, the operating manuals contain information regarding personnel policies. Specifically, Item 8.19 discusses staffing and training, stating that franchisees must staff their Bonchon business according to the specifications and criteria set forth in the manuals concerning the selection, qualifications, hiring, training, pre-training, and post-training of personnel.
The franchisee must maintain a competent, trained staff in sufficient numbers to service customers efficiently and effectively. The FDD states that the minimum staffing levels prescribed in Bonchon's manuals reflect the staffing levels necessary to maintain the standards of quality, uniformity, and service that customers associate with the Bonchon brand.
Furthermore, franchisees must ensure their employees maintain good customer relations and comply with the standards of appearance, dress code, manner, and demeanor established in the manuals. To keep management and employees up-to-date with the latest procedures, techniques, and policies of the Bonchon system, franchisees must conduct in-house meetings, training sessions, or electronic training programs as specified in the manuals or as deemed necessary using materials provided by Bonchon.