What expenses justify Bonchon imposing the Technology Fee?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
r updated programs and materials when you order them. (Franchise Agreement, Section 8.09)
We reserve the right to impose a Technology Fee of up to 1.0% of your monthly Gross Revenues, which will be commensurate with the expenses we or our affiliates incur in providing upgraded or new technology to you.
Before the commencement of operation of the franchised Restaurant, you must purchase the required computer hardware, software, training service, Internet connections and service, required dedicated telephone and power lines, e-mail service, point of sale system, remote helpdesk service, secure payment service, back office equipment, online ordering system, gift card system, mobile ordering systems, order and pay kiosks, point of sale server ordering tablets, kitchen display systems, robotics, PCI compliance hardware and software, credit card processor, credit card chip reader, food
and labor cost management software, digital menu boards, burglar alarm , camera system, music audio and video system, security firewall and networks, network cabling, and other computer-related accessories, peripherals and equipment (the "Computer and Point of Sale System and Other Technology"). See Item 7 for the cost of the Computer and Point of Sale System and Other Technology. We will specify to you the technology stack for the Computer and Point of Sale System and Other Technology which we have negotiated with suppliers for your benefit. Bonchon will supply you with a franchise email address. This email must be used for all communications relating to or on behalf of your Bonchon Business.
You are currently required to use the NCR/Aloha point of sale system or any other system we may designate in the future or approve in advance. We estimate that the required Computer and Point of Sale System and Other Technology will cost from $20,000 to $50,000 for Dine-In Restaurants, Fast Casual, and Delivery and Carryout Only Restaurants; and from $10,000 to $20,000 for a Remote Kitchen Restaurant. If operating a Remote Kitchen Restaurant, you may be required to purchase a non-standard computer or point of sale system as determined by your lease. If your lease for your Remote Kitchen Restaurant requires that you purchase a different computer or point of sale system, then you will not have to purchase the Computer and Point of Sale System and Other Technology that we prescribe.
You must provide all assistance we require to bring your Computer and Point of Sale System and Other Technology on-line with our headquarters computer at the earliest possible time and to maintain this connection as we require. You must input and maintain in your Computer and Point of Sale System and Other Technology all data and information which we prescribe in our Manuals, in our proprietary software and manuals (if any), and otherwise.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 45–60)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, Bonchon reserves the right to impose a Technology Fee of up to 1.0% of a franchisee's monthly Gross Revenues. This fee is intended to be commensurate with the expenses that Bonchon or its affiliates incur when providing upgraded or new technology to franchisees.
Prior to opening a Bonchon restaurant, franchisees must invest in a comprehensive "Computer and Point of Sale System and Other Technology" package. This includes hardware, software, training, internet connections, dedicated phone and power lines, email, point of sale systems, helpdesk support, secure payment services, back office equipment, online ordering, gift card systems, mobile ordering, kiosks, ordering tablets, kitchen display systems, robotics, PCI compliance tools, credit card processors, and software for managing food and labor costs, digital menu boards, security systems, and network infrastructure. Bonchon specifies the technology stack, negotiating with suppliers for the franchisee's benefit.
Franchisees are also responsible for maintaining and repairing their technology systems, which includes paying maintenance and support fees to suppliers. These fees are estimated to cost between $1,000 and $3,000 per month, covering technology leases, SaaS charges, and monthly licensing and subscription fees. Bonchon retains independent access to the point of sale system and other devices for troubleshooting and resolving issues. Bonchon can also require franchisees to install additions, changes, substitutions, and replacements to their computer hardware and software at the franchisee's expense.