What are some examples of events that would be considered a 'Crisis Management Event' at a Bonchon restaurant?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
D. "Crisis Management Event" means any event or incident that:
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- occurs at or about, or impacts, your Bonchon Restaurant that has or may cause real or perceived harm or injury to member or employees, such as equipment malfunction, food contamination or other food safety issue, matters affecting the health, safety or well-being of any member, employee or the public at the Restaurant, epidemics, pandemics or other contagious diseases, natural disasters, criminal or terrorist acts, shootings, or any other circumstances which may have the actual or potential ability to damage the System, the Proprietary Marks, or the image or reputation of us or our affiliates; and/or
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- occurs at or about, or impacts (or has the ability to impact regardless of whether such impact so occurs) one or more Bonchon Restaurant that (x) has or may cause real or perceived harm or injury to the System, the Proprietary Marks, or the image or reputation of us or our affiliates or (y) has or may cause harm or injury to members, employees or the public, including, but not limited to, incidents or events relating to equipment malfunction, food contamination or other food safety issue, matters affecting the health, safety or well-being of any member, employee or the public at the Restaurant, epidemics, pandemics or other contagious diseases, natural disasters, criminal or terrorist acts, shootings, or any other circumstances which may damage the System, the Proprietary Marks, or the image or reputation of us or our affiliates; and/or
- results in any governmental action, mandate, advisory opinion, declaration of emergency or otherwise that may impact, or may require the suspension, termination, or modification of operations of, your Bonchon Restaurant.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, a 'Crisis Management Event' is defined as any event or incident that occurs at or impacts a Bonchon restaurant, potentially causing harm or injury to members or employees. These events can also damage the Bonchon system, proprietary marks, or the image and reputation of Bonchon or its affiliates.
Examples of such events include equipment malfunction, food contamination or other food safety issues, matters affecting the health, safety or well-being of any member, employee or the public at the Restaurant, epidemics, pandemics or other contagious diseases, natural disasters, criminal or terrorist acts, and shootings. These events also include any other circumstances which may have the actual or potential ability to damage the System, the Proprietary Marks, or the image or reputation of Bonchon or its affiliates.
A 'Crisis Management Event' also includes situations that result in any governmental action, mandate, advisory opinion, or declaration of emergency that may impact or require the suspension, termination, or modification of operations at a Bonchon Restaurant. This broad definition means franchisees must be prepared for a wide range of potential disruptions and be ready to follow Bonchon's protocols for managing such crises.