What is the definition of 'Customer' in the Stripe Services Agreement for Bonchon?

According to Bonchon's 2025 Franchise Disclosure Document, the Stripe Services Agreement defines 'Customer' as an entity or individual who owes payment to you. For a Bonchon franchisee, this means that a 'Customer' is anyone who purchases food or services from their Bonchon restaurant. This definition is important because it clarifies the relationship between the franchisee (as the recipient of payments) and the individuals or entities making those payments.

This definition is crucial for understanding various aspects of the Stripe Services Agreement, particularly those related to payment processing, refunds, and liabilities. As the agreement states that the franchisee is responsible for goods and services sold to their Customers, and any obligations they may owe to their Customers, it reinforces that the franchisee bears the responsibility for customer satisfaction and any related issues. This includes handling refunds or fines that may arise from the use of Stripe Payments Services, regardless of any agreement to share this liability with a Stripe Connect Platform.

In essence, Bonchon franchisees should recognize that 'Customer' refers to their direct patrons, and they are accountable for ensuring a positive customer experience. This definition underscores the franchisee's role in managing customer interactions and fulfilling obligations related to the products and services they offer under the Bonchon brand.