What is the definition of a 'Crisis Management Event' that impacts a Bonchon restaurant?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
D. "Crisis Management Event" means any event or incident that:
-
- occurs at or about, or impacts, your Bonchon Restaurant that has or may cause real or perceived harm or injury to member or employees, such as equipment malfunction, food contamination or other food safety issue, matters affecting the health, safety or well-being of any member, employee or the public at the Restaurant, epidemics, pandemics or other contagious diseases, natural disasters, criminal or terrorist acts, shootings, or any other circumstances which may have the actual or potential ability to damage the System, the Proprietary Marks, or the image or reputation of us or our affiliates; and/or
-
- occurs at or about, or impacts (or has the ability to impact regardless of whether such impact so occurs) one or more Bonchon Restaurant that (x) has or may cause real or perceived harm or injury to the System, the Proprietary Marks, or the image or reputation of us or our affiliates or (y) has or may cause harm or injury to members, employees or the public, including, but not limited to, incidents or events relating to equipment malfunction, food contamination or other food safety issue, matters affecting the health, safety or well-being of any member, employee or the public at the Restaurant, epidemics, pandemics or other contagious diseases, natural disasters, criminal or terrorist acts, shootings, or any other circumstances which may damage the System, the Proprietary Marks, or the image or reputation of us or our affiliates; and/or
- results in any governmental action, mandate, advisory opinion, declaration of emergency or otherwise that may impact, or may require the suspension, termination, or modification of operations of, your Bonchon Restaurant.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, a Crisis Management Event is defined as an event or incident that occurs at or impacts a Bonchon restaurant, potentially causing harm or injury to members or employees. These events can include equipment malfunction, food contamination, food safety issues, health and safety concerns, epidemics, pandemics, contagious diseases, natural disasters, criminal or terrorist acts, shootings, or any other circumstances that could damage the Bonchon system, proprietary marks, or the reputation of Bonchon or its affiliates.
The definition also extends to events impacting one or more Bonchon restaurants that may cause harm or injury to the system, proprietary marks, or the reputation of Bonchon or its affiliates, or to members, employees, or the public. This includes incidents related to equipment malfunction, food contamination, health and safety issues, epidemics, pandemics, contagious diseases, natural disasters, criminal or terrorist acts, shootings, or any other circumstances that may damage the system, proprietary marks, or the reputation of Bonchon or its affiliates.
Furthermore, a Crisis Management Event includes any governmental action, mandate, advisory opinion, or declaration of emergency that may impact or require the suspension, termination, or modification of operations at a Bonchon restaurant. This broad definition ensures that Bonchon can address a wide range of potential crises that could affect its restaurants, brand, and stakeholders. For a prospective franchisee, this means understanding that Bonchon has a comprehensive approach to managing crises, and franchisees are expected to cooperate fully with Bonchon's directives during such events.