What is Bonchon Customer's responsibility for notifying Authorized Operators of modifications to the agreement, including pricing updates?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
Customer will or has provided copies of the Agreement and/or information with respect to Services applicable to Authorized Operator and amounts payable therefor to Authorized Operator and shall be solely responsible for notifying Authorized Operator of any future modifications to the Agreement (including pricing updates and changes with respect to Services).
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, the Customer (Bonchon Franchise LLC) is responsible for informing Authorized Operators (Bonchon franchisees using Olo's services) about any changes to the Master Services Agreement with Olo, Inc. This includes updates to pricing and modifications to the services provided.
This means that Bonchon is the primary point of contact for franchisees regarding changes to the Olo services agreement. Franchisees should expect to receive notifications from Bonchon about any adjustments to the fees they pay for using Olo's platform or any alterations to the services themselves. It is crucial for franchisees to stay informed about these changes, as they directly impact their operational costs and service offerings.
Olo, Inc. will accept payments from Authorized Operators on behalf of Bonchon and also make payments or disbursements to Authorized Operators. However, Bonchon remains primarily liable for the Authorized Operator Owed Amounts. The Authorized Operator is only responsible for the Authorized Operator Owed Amounts.