In the Bonchon customer affirmation of notification, what information must the customer provide to emergency authorities?
Bonchon Franchise · 2025 FDDAnswer from 2025 FDD Document
I have read the above notice and understand that there are critical differences between 911 service with WIN VoIP Services and traditional telephone service. I assume all responsibility and risk of harm, loss, or damage in the event that 911 service fails as a result of a power outage or Internet outage, in the event I fail to update my service address with WIN if I use the service from a different location or in the event I do not provide the address, correct address, extension or other information to emergency authorities.
Source: Item 23 — RECEIPTS (FDD pages 92–536)
What This Means (2025 FDD)
According to Bonchon's 2025 Franchise Disclosure Document, the customer affirmation of notification states that the customer must provide the address, correct address, extension, or other information to emergency authorities. This is in reference to the WIN VoIP services.
This means that Bonchon franchisees using WIN VoIP services must ensure their customers are aware of the limitations of 911 service and the importance of providing accurate location information during an emergency. This is especially critical if the customer uses the service from a location different from their registered service address.
Bonchon provides stickers to remind customers about the availability and limitations of 911 emergency service with WIN VoIP Services. The customer affirmation emphasizes the customer's responsibility and risk in the event that 911 service fails due to power or internet outages, failure to update the service address, or failure to provide accurate information to emergency authorities.