What topics are covered under the 'Quality Control' section of the Bojangles training materials?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
ectors, agents, and employees; and
- (8) Franchisee shall comply with Franchisor's then-current qualification and training requirements.
III. DUTIES OF FRANCHISOR
- A. Franchisor shall provide an initial training program to instruct Franchisee and other franchisees as to the procedures and techniques to be utilized at the Restaurant in order to ensure that Franchisee becomes completely familiar with the Bojangles System, and shall make available such other training programs as it deems appropriate. All training provided by Franchisor shall be subject to the terms set forth in Paragraph VI.F. of this Agreement.
- B. Franchisor shall advise and consult with Franchisee in connection with the operation of the Restaurant and new developments, techniques and improvements in areas of restaurant management, food preparation, sales promotion and service. Franchisor may provide the foregoing assistance by sending its employees or representatives to the Restaurant, by providing publications, other written materials, electronic learning content, videos or by conducting meetings or seminars. Some or all of these publications or programs may be provided by electronic access by Franchisor and not by printed or physical documents.
- C. Franchisor shall make available, from time to time, advice and assistance in local advertising and, at Franchisee's expense, promotional materials for local advertising by Franchisee. Franchisor shall have the right to review and approve or disapprove all advertising and promotional materials which Franchisee proposes to use, pursuant to Paragraph XI.F. hereof.
- D. Franchisor shall develop advertising materials under the terms of Paragraph XI. hereof.
- E. Franchisor shall provide to Franchisee, on loan, either one printed copy of the Manual as more fully described in Paragraph VIII. hereof ("Manual"), or provide Franchisee with electronic access to the Manual.
- F. In the interest of maintaining high standards of quality, cleanliness, appearance, and service, Franchisor shall conduct, as it deems advisable, inspections of the Restaurant, and evaluations of the products sold and services rendered at the Restaurant.
IV. FEES
A.
Source: Item 22 — CONTRACTS (FDD page 82)
What This Means (2025 FDD)
Based on the 2025 FDD, Bojangles emphasizes maintaining high standards through various methods. Bojangles will conduct inspections of the restaurant and evaluate the products and services to ensure quality, cleanliness, appearance, and service. Franchisees must operate according to the manual provided by Bojangles, which includes standards to protect Bojangles' interests in the system and marks, but not to control day-to-day operations of the restaurant or employees. The manual is confidential and remains Bojangles' property, subject to revisions. Franchisees must stay current with manual updates posted on the Bojangles electronic portal.
To maintain quality, franchisees must purchase all items from suppliers who meet Bojangles' standards and have adequate quality controls. Franchisees are required to install fixtures, furnishings, equipment, decor, and signs as directed by Bojangles in the manual or in writing. They need prior written consent for any unapproved installations. Franchisees must also comply with all federal, state, and local laws and regulations.
Bojangles also provides initial and other training programs to familiarize franchisees with the Bojangles system. They advise and consult with franchisees on restaurant management, food preparation, sales promotion, and service, offering assistance through various means, including on-site visits, publications, electronic content, videos, meetings, and seminars. Bojangles also offers advice and assistance in local advertising and promotional materials, which Bojangles has the right to review and approve.