What standards of quality, cleanliness, appearance, and service must a Bojangles franchisee comply with when operating the Restaurant?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
mers.
- I. Franchisee shall meet and maintain the highest health standards and ratings applicable to the operation of the Restaurant.
- J. To insure that the highest degree of quality, cleanliness, appearance, and service is maintained, Franchisee shall operate the Restaurant in strict conformity with such methods, standards, and specifications as Franchisor may from time to time prescribe in the Manual or otherwise in writing. Franchisee agrees:
- (1) To operate the Restaurant in a clean, wholesome manner in compliance with Franchisor's prescribed standards of quality, cleanliness, appearance and service;
- (2) To maintain in sufficient supply, and to use at all times, only such ingredients, products, materials, supplies, and paper goods as conform with Franchisor's standards and specifications, and to refrain from deviating therefrom by the use or offer of nonconforming items, without Franchisor's prior written consent;
- (3) To sell or offer for sale only such menu items, products, and services as have been expressly approved for sale in writing by Franchisor; to sell or offer for sale all types of menu items, products, and services specified by Franchisor; to refrain from any deviation from Franchisor's standards and specifications without Franchisor's prior written consent; and to discontinue selling and offering for sale any menu items, products, or services which Franchisor may, in its discretion, disapprove in writing at any time;
- (4) To employ only those methods of food handling and preparation as Franchisor may specify in the Manual, or otherwise designate from time to time;
- (5) To permit Franchisor or its agents, at any reasonable time, to remove samples of food or non-food items from Franchisee's inventory, or from the Restaurant, without payment therefor, in amounts reasonably necessary for testing by Franchisor or an independent laboratory to determine whether said samples meet Franchisor's then-current standards and specifications. In addition to any other remedies it may have under this Agreement, Franchisor may require Franchisee to bear the cost of such testing if the supplier of the item has not previously been approved by Franchisor or if the sample fails to conform with Franchisor's specifications; and
- (6) To purchase and install, at Franchisee's expense, all fixtures, furnishings, equipment (including, without limitation technology equipment, components and software), decor, and signs as Franchisor may reasonably direct from time to time in the Manual or otherwise in writing; and to refrain from installing or permitting to be installed on or about the Restaurant premises, without Franchisor's prior written consent, any fixtures, furnishings, equipment (including, without limitation technology equipment, components and software), decor, signs, games, vending machines, or other items not previously approved as meeting Franchisor's standards and specifications.
- K. Franchisee shall comply with all requirements of federal, state and local laws, rules and regulations.
- L.
Source: Item 23 — RECEIPTS (FDD pages 82–573)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, franchisees must adhere to specific standards to maintain the brand's reputation. Bojangles emphasizes that franchisees operate in strict conformity with the methods, standards, and specifications prescribed in the Manual or in writing by Bojangles. This encompasses operating the restaurant in a clean and wholesome manner, complying with Bojangles' standards of quality, cleanliness, appearance, and service. Franchisees must also maintain a sufficient supply of ingredients, products, materials, supplies, and paper goods that conform to Bojangles' standards and specifications. Deviation from these standards requires prior written consent from Bojangles.
To ensure customer satisfaction and uphold brand standards, Bojangles requires franchisees to ensure their employees preserve good customer relations, wear designated uniforms, maintain a neat and clean appearance, and provide competent and courteous service. Franchisees must also meet and maintain the highest health standards and ratings applicable to the restaurant's operation. Bojangles retains the right to inspect the restaurant and evaluate the products and services to maintain these standards.
Bojangles also requires franchisees to purchase all food items, ingredients, equipment, furnishings, supplies, materials, services, and other items from approved suppliers who meet Bojangles' standards and specifications. These suppliers must demonstrate the ability to meet Bojangles' standards, possess adequate quality controls, and reliably supply the franchisee's needs. Bojangles reserves the right to inspect supplier facilities and test samples, with the franchisee bearing the cost of these inspections and tests. Furthermore, franchisees must use advertising and promotional materials, signs, decorations, paper goods, forms, and stationery that bear the Proprietary Marks in the prescribed form, color, location, and manner specified by Bojangles.