What are the responsibilities of the Bojangles franchisee regarding the employment and compensation of restaurant staff?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
red eighty (180) days after being appointed as Franchisee's Managing Owner.
- E. At least six (6) months prior to opening the Restaurant, Franchisee shall designate an individual to serve as Franchisee's "Designated Operator" subject to the following conditions:
- (1) The Designated Operator shall devote full time and best efforts to the supervision and conduct of the Franchised Business and any other Bojangles restaurants which may be operated by Franchisee;
- (2) The Designated Operator must attend and successfully complete, to Franchisor's satisfaction, the initial training program offered by Franchisor;
- (3) The Designated Operator shall execute a Confidentiality Agreement in the form required by Franchisor;
- (4) No person shall become a Designated Operator unless approved by Franchisor; and
- (5) If the Designated Operator is unable, or elects not, to continue to meet his/her obligations hereunder, or if, in Franchisor's sole discretion, the Designated Operator no longer qualifies to act as such, Franchisee shall promptly designate another Designated Operator subject to the same conditions and qualifications listed above. Franchisee's replacement Designated Operator must successfully complete Franchisor's initial training program within one hundred eighty (180) days after being appointed as Franchisee's Designated Operator.
- F. Franchisee agrees that it is important to the operation of the System and the Restaurant that Franchisee and Franchisee's employees receive such training as Franchisor may require, and to that end agrees as follows:
- Operator, if they have not each previously attended the initial training program, and such number of Franchisee's managers as Franchisor shall designate, shall attend and successfully complete, to Franchisor's satisfaction, the initial training program offered by Franchisor. At Franchisee's expense, the Managing Owner, Designated Operator and Franchisee's managers and other employees shall also attend such courses, seminars, and other training programs as Franchisor may require from time to time. Franchisor shall provide instructors and training materials for all required training programs; and Franchisee or its employees shall be responsible for any and all other expenses incurred by them in connection with any training programs, including, without limitation, the cost of transportation, lodging, meals, and wages. Any person subsequently
employed by Franchisee in the position of manager and each subsequent Managing Owner and Designated Operator shall attend and successfully complete, to Franchisor's satisfaction, such initial training program as Franchisor may require within one hundred eighty (180) days after being employed or appointed.
- (2) Franchisee's Managing Owner, Designated Operator, managers and other employees may also attend such optional training programs and seminars as Franchisor may offer from time to time. Franchisee shall pay to Franchisor, for each person attending such a program, the training fee, if any, then charged by Franchisor. If any such training fee is imposed by Franchisor, the training fee shall be in addition to any other expenses incurred by the persons attending training as provided in Paragraph VI.F.(l) hereof.
- G. Franchisee shall use the Restaurant premises solely for the operation of the Franchised Business;
Source: Item 22 — CONTRACTS (FDD page 82)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, the franchisee is responsible for various aspects of staff employment and conduct. The franchisee must designate a full-time Designated Operator who is responsible for supervising the Franchised Business and any other Bojangles restaurants operated by the franchisee. This Designated Operator must complete the initial training program offered by Bojangles and execute a Confidentiality Agreement. The franchisee is also responsible for ensuring that their Managing Owner, Designated Operator, managers, and other employees attend required training programs at the franchisee's expense, including costs for transportation, lodging, meals, and wages. Any newly employed manager, Managing Owner, or Designated Operator must complete the initial training program within 180 days of their employment or appointment.
The Bojangles franchisee is responsible for ensuring their employees maintain good customer relations, wear designated uniforms, present a neat and clean appearance, and provide competent and courteous service to customers. The franchisee is also required to meet and maintain the highest health standards applicable to the restaurant's operation. Bojangles states that they will not be deemed a joint employer with the franchisee for any reason, and the franchisee will indemnify Bojangles for any costs incurred due to actions or omissions of the franchisee or their employees, including any findings of joint employer status.
These stipulations are typical in franchise agreements, as they allow Bojangles to maintain consistent brand standards and protect their reputation. The training requirements ensure that staff are properly trained in Bojangles's operational methods. The emphasis on customer relations, appearance, and service quality reflects the importance of customer satisfaction in the fast-food industry. The indemnification clause protects Bojangles from potential liabilities arising from the franchisee's employment practices.