What are the requirements for a Designated Operator of a Bojangles franchise to be approved by the Franchisor?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
- D.
At least six (6) months prior to opening the Restaurant, Franchisee shall designate an individual to serve as Franchisee's "Designated Operator" subject to the following conditions:
(1) The Designated Operator shall devote full time and best efforts to the supervision and conduct of the Franchised Business and any other Bojangles restaurants which may be operated by Franchisee;
(2) The Designated Operator must attend and successfully complete, to Franchisor's satisfaction, the initial training program offered by Franchisor;
(3) The Designated Operator shall execute a Confidentiality Agreement in the form required by Franchisor;
(4) No person shall become a Designated Operator unless approved by Franchisor; and
(5) If the Designated Operator is unable, or elects not, to continue to meet his/her obligations hereunder, or if, in Franchisor's sole discretion, the Designated Operator no longer qualifies to act as such, Franchisee shall promptly designate another Designated Operator subject to the same conditions and qualifications listed above.
Franchisee's replacement Designated Operator must successfully complete Franchisor's initial training program within one hundred eighty (180) days after being appointed as Franchisee's Designated Operator.
Source: Item 22 — CONTRACTS (FDD page 82)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, a franchisee must designate an individual to serve as the Designated Operator, and this individual is subject to several conditions to be approved by Bojangles. These conditions include devoting full time and best efforts to the supervision and conduct of the franchised business, as well as any other Bojangles restaurants operated by the franchisee. This ensures that the Designated Operator is fully committed to the success of the Bojangles franchise. The designation must occur at least six months prior to the restaurant opening.
Furthermore, the Designated Operator must attend and successfully complete Bojangles's initial training program to the franchisor's satisfaction. This training is crucial for the operator to understand the Bojangles system, standards, and procedures. Additionally, the Designated Operator is required to execute a Confidentiality Agreement in the form required by Bojangles, protecting the brand's proprietary information. No person can become a Designated Operator unless approved by Bojangles, giving the franchisor ultimate control over who manages the franchise.
If the Designated Operator is unable or unwilling to continue their obligations, or if Bojangles determines that the operator no longer qualifies, the franchisee must promptly designate a replacement. This replacement is subject to the same conditions and qualifications as the original Designated Operator, including completing the initial training program within one hundred eighty (180) days of appointment. This ensures continuity and adherence to Bojangles's standards. The Managing Owner may also serve as the Designated Operator if they meet the criteria for both positions independently.