What quality standards must a Bojangles franchisee maintain?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall take such steps as are necessary to ensure that its employees preserve good customer relations, wear uniforms of such color, design and other specifications as Franchisor may designate from time to time, present a neat and clean appearance, and render competent and courteous service to Restaurant customers.
- H.
Franchisee shall meet and maintain the highest health standards and ratings applicable to the operation of the Restaurant.
- I.
To insure that the highest degree of quality, cleanliness, appearance, and service is maintained, Franchisee shall operate the Restaurant in strict conformity with such methods, standards, and specifications as Franchisor may from time to time prescribe in the Manual or otherwise in writing.
Franchisee agrees:
(1) To operate the Restaurant in a clean, wholesome manner in compliance with Franchisor's prescribed standards of quality, cleanliness, appearance and service;
(2) To maintain in the Restaurant in sufficient supply, and to use in the Restaurant at all times, only such ingredients, products, materials, supplies, and paper goods as conform with Franchisor's standards and specifications, and to refrain from deviating therefrom by the use or offer of nonconforming items, without Franchisor's prior written consent;
(3) To sell or offer for sale in the Restaurant only such menu items, products, and services as have been expressly approved for sale in writing by Franchisor; to sell or offer for sale in the Restaurant all types of menu items, products, and services specified by Franchisor including Bojangles tea, coffee and fountain drinks; to refrain from any deviation from Franchisor's standards and specifications without Franchisor's prior written consent; and to
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD pages 54–55)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, franchisees must adhere to several quality standards to ensure consistent brand reputation and customer experience. Bojangles requires franchisees to meet and maintain the highest health standards and ratings applicable to the restaurant's operation. Franchisees must operate in strict conformity with the methods, standards, and specifications prescribed in the manual or in writing by Bojangles. This includes maintaining a clean and wholesome environment, and using only approved ingredients, products, materials, supplies, and paper goods that conform to Bojangles's standards. Deviation from these standards requires prior written consent from Bojangles. Franchisees are also responsible for ensuring their employees preserve good customer relations, wear designated uniforms, maintain a neat and clean appearance, and provide competent and courteous service.
Bojangles also mandates that franchisees sell or offer only menu items, products, and services expressly approved in writing. Franchisees must sell all menu items, products, and services specified by Bojangles, including items like Bojangles tea, coffee, and fountain drinks. They must discontinue selling any items that Bojangles disapproves of in writing. Bojangles retains the right to change the types of authorized menu items, goods, and services without limitation. Franchisees must also offer services that Bojangles requires, such as accepting specified credit and debit cards, participating in gift card programs, and engaging in system-wide promotions and local marketing efforts.
To maintain quality and service, Bojangles requires franchisees to purchase proprietary seasonings and specially formulated pre-prepared mixes from designated suppliers. Franchisees must also purchase other products, such as bone-in chicken, pork, dairy, produce, coffee, and tea products, according to Bojangles's specifications and direction. All items must be purchased from approved and designated suppliers and distributors. Bojangles will provide a list of approved suppliers and distributors upon request. Furthermore, franchisees must purchase and install all fixtures, furnishings, equipment, decor, and signs as directed by Bojangles in the manual or in writing. Any installations or modifications require prior written consent to ensure they meet Bojangles's standards and specifications.
Bojangles provides a manual that includes manuals, memoranda, procedures, policies and other communications created by Bojangles that are posted on the Bojangles electronic portal or otherwise communicated to Franchisee in writing by email or hardcopy, whether or not noted as "Manual". Franchisees are expected to conduct their business in accordance with this manual, treating the information as confidential and using reasonable efforts to maintain its secrecy. Bojangles may revise the contents of the manual from time to time, and franchisees must comply with each new or changed standard. Franchisees and their shareholders/members are responsible for continuously reviewing changes to the manual as posted on the Bojangles electronic portal to stay current with the latest standards.