Can Bojangles provide the services described in Item 11 through its affiliate, BRI, and its employees?

According to Bojangles's 2025 Franchise Disclosure Document, Bojangles may provide the services described in Item 11 through its affiliate, BRI, and its employees. Item 11 outlines the assistance, advertising, computer systems, and training that Bojangles offers to franchisees.

This means that franchisees may interact with BRI employees rather than direct Bojangles employees for support in areas such as site selection, training, operational advice, and advertising. It is important to note that Bojangles is not required to provide any assistance except as listed in Item 11.

For prospective franchisees, this indicates that the support system may involve multiple layers, with BRI acting as an intermediary. Franchisees should clarify the roles and responsibilities of Bojangles and BRI employees to understand the support structure fully. Understanding the specific services provided by BRI and how they interact with Bojangles's corporate operations is crucial for effective communication and problem-solving.