What is the procedure for a Bojangles franchisee to request approval for a supplier not already approved?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
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If you desire to purchase products or retain any services from suppliers other than our approved suppliers or distributors, you must submit or have the proposed supplier submit to our Supply Chain Department at our principal place of business a written request for approval together with such evidence of conformity with our specifications as we may reasonably require. We will have sole discretion to determine whether the proposed supplier will be approved. We will have the right to require that our representatives be permitted to inspect the supplier's facilities, and that samples from the supplier be delivered for evaluation and testing either to us or to an independent testing facility designated by us. You or the supplier must pay us a charge not to exceed the reasonable cost of the evaluation and testing. This includes costs of travel and time of personnel that we estimate to be $4,800. If the review involves product testing, we estimate the cost to be an additional $8,100. We estimate the time necessary to approve a supplier after receipt of all necessary information to be 60 to 120 days. We will, within 120 days after your request, notify you of our approval or disapproval of the proposed supplier. You must not sell or offer for sale any products or retain any services of the proposed supplier until you receive our written approval of the proposed supplier. You must use products purchased from approved suppliers solely for the purpose of operating your Restaurant and not for any other purpose.
Our criteria for supplier approval include: (1) adequate quality controls assuring ability to consistently produce product of desired quality in flavor, size, appearance and texture, (2) sufficiently high sanitation rating of facility producing product, (3) financial stability, (4) ability to consistently and promptly produce desired quality and quantity of product, (5) full compliance with all government regulations and specifications, (6) positive reputation in restaurant community and ethical operation of organization; and (7
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 30–37)
What This Means (2025 FDD)
According to Bojangles' 2025 Franchise Disclosure Document, if a franchisee wishes to purchase products or retain services from a supplier not already approved, they must submit a written request for approval to the Supply Chain Department at Bojangles' principal place of business. The proposed supplier must also submit evidence of conformity with Bojangles' specifications. Bojangles has sole discretion to approve or disapprove the supplier.
Bojangles has the right to inspect the supplier's facilities and require samples for evaluation and testing, either by Bojangles or an independent testing facility. The franchisee or supplier must pay a charge not exceeding the reasonable cost of the evaluation and testing. Bojangles estimates this cost to be $4,800, which includes travel and personnel time. If product testing is involved, the estimated cost is an additional $8,100.
After receiving all necessary information, Bojangles estimates that the approval process will take 60 to 120 days. Bojangles will notify the franchisee of the approval or disapproval within 120 days of the request. The franchisee must not sell products from or retain services of the proposed supplier until written approval is received. Approved suppliers' products must be used solely for operating the Bojangles restaurant.
Bojangles' criteria for supplier approval include: (1) adequate quality controls, (2) a sufficiently high sanitation rating, (3) financial stability, (4) the ability to consistently and promptly produce the desired quality and quantity of product, (5) full compliance with all government regulations and specifications, (6) a positive reputation and ethical operation, and (7) competitive pricing.