What kind of on-premises supervision is required at all times for a Bojangles franchised Restaurant?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
The franchised Restaurant must at all times be under the direct, on premises supervision of a Restaurant manager who has satisfactorily completed our initial training program. You must also maintain a competent, conscientious, trained staff, including fully-trained manager, assistant managers and shift leaders for the Restaurant. We impose no limitations as to who you may hire as the Restaurant manager, except that you must comply with all applicable laws and that you must not harm the goodwill associated with the Bojangles System and the Proprietary Marks (this requirement may affect who you hire as your manager).
In entering into the Franchise Agreement with us, you will acknowledge and agree that you are solely responsible for all employment decisions and functions of your Restaurant including, without limitation, decisions or actions related to hiring, firing, training, compliance with wage and hour requirements, personnel policies, scheduling benefits, recordkeeping, supervision, and discipline of employees. You will further agree that we will not be deemed a joint employer with you for any reason. If we incur any cost, expense, loss, or damage as a result of any of your actions or omissions or your employees, including any that relate to any party making a finding of any joint employer status, you must fully indemnify us for such cost, expense, loss, or damage.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 53–54)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, a franchised Bojangles restaurant must always have direct, on-premises supervision. This supervision must be provided by a restaurant manager who has successfully completed Bojangles's initial training program.
This requirement ensures that each Bojangles location is managed by someone who is properly trained and knowledgeable about the brand's standards and operating procedures. It helps maintain consistency in service, food quality, and overall customer experience across all franchise locations. For a prospective franchisee, this means they must either personally fulfill this role or hire a qualified individual to do so.
The franchisee is responsible for hiring and managing a competent staff, including a fully-trained manager, assistant managers, and shift leaders. Bojangles does not impose limitations on who the franchisee may hire as a restaurant manager, provided that the franchisee complies with all applicable laws and does not harm the goodwill associated with the Bojangles system and its proprietary marks. This gives the franchisee some flexibility in choosing their management team, but also places the onus on them to ensure their choices align with Bojangles's brand standards.
Bojangles emphasizes that the franchisee is solely responsible for all employment decisions and functions within their restaurant. This includes hiring, firing, training, compliance with wage and hour requirements, personnel policies, scheduling benefits, recordkeeping, supervision, and employee discipline. The Franchise Agreement specifies that Bojangles will not be deemed a joint employer with the franchisee for any reason. This arrangement protects Bojangles from liabilities related to the franchisee's employment practices, while also giving the franchisee autonomy in managing their workforce.