What is included in the Bojangles 'Manual' that is loaned to franchisees?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
Provide a copy of written or electronic manuals, memoranda, procedures, policies and other communications created by us (collectively the "Manual") on loan (Franchise Agreement/Individual Franchise Agreement/Bojangles Express Franchise Agreement Section III.E.).
As of the date of this disclosure document, there are approximately 1,154 pages in the Manual.
The table of contents of the Manual is attached as Exhibit M to this disclosure document.
The Manual may be provided to you by electronic access rather than physical, written copy.
We may provide additional publications and memoranda by email electronic transmission, in written form, or by electronic access to Bojangles intranet system ("Portal") to which franchisees have access.
These communications, publications and advisories are all part of the Manual.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 37–49)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, franchisees are loaned a copy of the Bojangles "Manual". This manual is a collection of written or electronic documents, including memoranda, procedures, policies, and other communications created by Bojangles. As of the date of the 2025 disclosure document, the Manual contains approximately 1,154 pages. The table of contents of the Manual is attached as Exhibit M to the FDD.
The manual may be provided to franchisees through electronic access instead of a physical, written copy. Bojangles may also provide additional publications and memoranda via email, electronic transmission, in written form, or through electronic access to Bojangles' intranet system, known as the "Portal," which franchisees can access. These communications, publications, and advisories are considered part of the Manual.
This comprehensive manual serves as a crucial resource for franchisees, outlining the standardized procedures, policies, and operational guidelines necessary to maintain consistency and quality across all Bojangles locations. Franchisees should familiarize themselves with the contents of the manual and utilize it as a reference tool for day-to-day operations, training, and decision-making. The availability of the manual in electronic format and through the Portal ensures that franchisees have easy access to the most up-to-date information and resources.