What happens if there is a dispute regarding the contents of the Bojangles Manual?

According to Bojangles's 2025 Franchise Disclosure Document, if there is a disagreement about what's in the Bojangles Manual, the master copy of the manual kept at Bojangles's main office will be the deciding factor. Franchisees are expected to stay updated with any changes to the manual by regularly checking the Bojangles electronic portal. Bojangles has the right to change the manual from time to time, and franchisees must comply with each new or revised standard.

This means that as a Bojangles franchisee, you are responsible for ensuring that you and your staff are always following the most current version of the manual. Since Bojangles can change the manual at any time, it is important to regularly check the Bojangles electronic portal for updates. If there is ever a question about what the correct procedure is, the master copy held by Bojangles will be considered the final authority.

This policy is fairly standard in franchising, as franchisors need to maintain consistency across all locations to protect their brand. By keeping a master copy of the manual and requiring franchisees to adhere to it, Bojangles can ensure that all restaurants are operating according to the same standards. It is the franchisee's responsibility to stay informed of these standards and implement them in their restaurant.

As a prospective franchisee, it would be wise to inquire about how frequently the manual is updated and how Bojangles communicates these changes to its franchisees. Understanding the process for manual updates and dispute resolution can help you avoid potential conflicts and ensure smooth operations.