Can a Bojangles franchisee use alternative distribution channels to make sales outside of their assigned area?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
You may not use alternative distribution channels to make sales outside or inside an Assigned Area and you will receive no compensation for our sales through alternative distribution channels.
You may only solicit sales and orders, fulfill orders, and prepare and sell food from your Restaurant locations; and you may deliver food only to customers at your Restaurant locations; however, you are not restricted from advertising outside your location if all sales are made from your Restaurant locations.
Source: Item 12 — TERRITORY (FDD pages 49–50)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, a franchisee is restricted from utilizing alternative distribution channels to generate sales both inside and outside of their assigned territory. This means that franchisees are generally limited to selling food and soliciting orders directly from their restaurant locations.
Specifically, Bojangles franchisees are permitted to solicit sales and fulfill orders only from their physical restaurant locations. They can deliver food exclusively to customers at these locations. However, franchisees are allowed to advertise outside of their designated location, provided that all sales are conducted from the restaurant itself.
Bojangles, however, retains the right to sell goods and services associated with its trademarks through any channel of distribution it deems appropriate. This includes methods such as catalogs, e-commerce, mail order, carts, kiosks, mass merchandise outlets, supermarkets, grocery stores, restaurants, institutional customers, ghost kitchens, and club stores. This reservation of rights allows Bojangles to explore various sales channels without compensating franchisees for sales made through these alternative means.