How should a Bojangles franchisee treat the Manual and other manuals related to the restaurant's operation?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
- B. Franchisee shall at all times treat the Manual, any other manuals created for or approved for use in the operation of the Franchised Business, and the information contained therein, as confidential, and shall use all reasonable efforts to maintain such information as secret and confidential. Franchisee shall not at any time copy, duplicate, record, or otherwise reproduce the foregoing materials, in whole or in part, nor otherwise make the same available to any unauthorized person.
- C. The Manual shall at all times remain the sole property of Franchisor.
- D. Franchisor may from time to time revise the contents of the Manual, and Franchisee expressly agrees to comply with each new or changed standard.
- E. Franchisee shall continuously review changes to the Manual as posted on the Bojangles electronic portal, and to otherwise keep current with the Manual. In the event of any dispute as to the contents of the Manual, the terms of the master copy of the Manual maintained by Franchisor's home office shall be controlling.
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 52–53)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, franchisees have specific obligations regarding the treatment of the Manual and other operational manuals. Bojangles requires franchisees to conduct their business in accordance with the Manual, which includes manuals, memoranda, procedures, policies, and other communications posted on the Bojangles electronic portal or communicated in writing. Franchisees are considered to have notice of any changes or supplements made to the Manual through the electronic portal. The standards outlined in the Franchise Agreement and the Manual are in place to protect Bojangles's interests in its system and proprietary marks.
Bojangles franchisees must treat the Manual and any other approved manuals as confidential, using all reasonable efforts to keep the information secret. Franchisees are prohibited from copying, duplicating, recording, or reproducing these materials, either in whole or in part, and from making them available to unauthorized individuals. The Manual remains the sole property of Bojangles.
Bojangles retains the right to revise the Manual from time to time, and franchisees must comply with each new or changed standard. Franchisees are expected to continuously review changes to the Manual as posted on the Bojangles electronic portal to stay current. In the event of any dispute regarding the contents of the Manual, the terms of the master copy maintained by Bojangles's home office will be controlling.