Is a Bojangles franchisee required to have a fully trained manager on duty at the Restaurant at all times?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall maintain a competent, conscientious, trained staff, including at least one fully trained manager on duty at the Restaurant at all times, in sufficient numbers so as to operate the Restaurant efficiently and effectively.
Franchisee shall hire all employees of the Restaurant and be exclusively responsible for the terms of their employment and compensation, and for the proper training of such employees in the operation of the Restaurant, in human resources and customer relations.
Source: Item 23 — RECEIPTS (FDD pages 82–573)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, franchisees must maintain a competent, conscientious, and trained staff. This includes ensuring that at least one fully trained manager is on duty at the restaurant at all times. The purpose of this requirement is to operate the restaurant efficiently and effectively.
This requirement ensures that a qualified individual is always present to oversee operations, handle customer issues, and maintain brand standards. It also highlights the importance Bojangles places on having well-trained personnel to uphold the quality of service and operational efficiency.
The franchisee is responsible for hiring all employees, determining their terms of employment and compensation, and providing proper training in restaurant operations, human resources, and customer relations. This encompasses not only the initial training but also ongoing development to maintain a high standard of service and operational effectiveness.