Who does Bojangles communicate with regarding financial, operational, and legal matters?
Bojangles Franchise · 2025 FDDAnswer from 2025 FDD Document
Your Managing Owner will be the person with whom we will communicate and will have the authority to bind you with respect to all financial, operational and legal matters related to the Franchised Business and your Development Agreements and Franchise Agreements with us. The Managing Owner shall own a majority of your equity interests during the entire period s/he serves as Managing Owner. If you do not have an owner with a majority equity interest, the Managing Owner shall own the next highest percentage equity interest during the entire period s/he serves as Managing Owner. The same individual may serve as your Managing Owner of all the franchised Restaurants controlled by you. Your Managing Owner must: (1) successfully complete our initial training program; (2) execute the Development Agreement and Franchise Agreement and be individually bound by all your obligations under those agreements; and (3) be approved by us. The Managing Owner may also serve as your Designated Operator as described below provided that the Managing Owner meets the criteria for both positions independently.
Your Designated Operator must devote his or her full time and best efforts to the supervision and conduct of the Restaurants that you develop and operate during the entire period that s/he serves as Designated Operator. The same individual may serve as your Designated Operator of all the franchised Restaurants controlled by you. Your Designated Operator must: (1) be appointed six (6) months prior to the first Restaurant opening; (2) successfully complete our initial training program; (3) be approved by us; and (4) execute a confidentiality agreement in the form required by us.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 53–54)
What This Means (2025 FDD)
According to Bojangles's 2025 Franchise Disclosure Document, communication regarding financial, operational, and legal matters occurs between Bojangles and the franchisee's Managing Owner. This individual has the authority to make binding decisions on behalf of the franchisee concerning all financial, operational, and legal aspects of the franchised business, as well as any Development Agreements and Franchise Agreements with Bojangles. The Managing Owner must maintain a majority equity interest in the franchise; if no owner holds a majority, the Managing Owner must hold the next highest percentage of equity.
To qualify as a Managing Owner, the individual must successfully complete Bojangles's initial training program, execute the Development Agreement and Franchise Agreement, and be approved by Bojangles. This ensures that the person in charge of these critical communications is well-versed in Bojangles's operational standards and legal requirements. The same person can serve as the Managing Owner for all franchised restaurants controlled by the same franchisee.
In addition to the Managing Owner, Bojangles also requires a Designated Operator who is responsible for the day-to-day supervision of the restaurants. While the Managing Owner is the primary contact for financial, operational, and legal matters, the Designated Operator focuses on the practical operation of the restaurants. The Designated Operator must be appointed six months before the first restaurant opens, complete the initial training program, be approved by Bojangles, and sign a confidentiality agreement. The same individual can serve as the Designated Operator for all franchised restaurants controlled by the franchisee, and the Managing Owner can also serve as the Designated Operator if they meet the criteria for both positions.
Prospective franchisees should understand the importance of selecting a qualified Managing Owner who can effectively communicate with Bojangles and make sound decisions on behalf of the franchise. This individual will be the primary point of contact for all critical matters, so it is essential that they have the necessary skills, experience, and authority to fulfill this role.